Services
Network Support
Confluence's Infrastructure Support
Confluence excels at providing your every-day infrastructure support. Fully one half of our company is dedicated to this area. Confluence provides both preventative maintenance support and on-call, as-needed assistance for problems with virtually every element of your infrastructure. Our certified technicians are expert at:
- Diagnosing and fixing problems
- Explaining resolutions to non-technical staff
- Recommending improvements to smooth operations and increase uptime
With our help desk, if you have a problem or question, you can just pick up the phone and have your questions answered.
We support both Microsoft and Apple platforms. Just a sampling of our skills include:
- Groupware: Microsoft Exchange, Google Apps, Zimbra and Lotus Notes
- LAN / WAN: Firewalls, switches, routers, hubs
- Servers: RAID arrays, CPU / RAM upgrades, Power supplies / UPS
- Cabling
- Backup Systems: Network Attached Storage, tape-based systems, internet-based backup, Symantec Backup Exec and other backup software
- Peripherals: Printers, All-in-ones, networked copiers, scanners
- PDAs: Blackberries, IPhones, Palm Treos, etc.
- Software: Common nonprofit accounting software, fundraising software, mass email software, Microsoft Office, Adobe products
- Protection: The entire suite of Symantec products including other popular Anti-virus software (Trendmicro, AVG, McAfee), solutions to prevent Malware, Postini
Many technical support firms focus on managed services — providing routine maintenance, troubleshooting and network, desktop and server monitoring remotely- at fixed prices per desktop and per server. While the expectation is that this arrangement will lead to predictable expenses, some services will not be covered by the managed service offering and can add up. Dollar for dollar, managed services cost more than comparable as-needed, hourly support.
Confluence offers support as a custom-tailored combination of on-site support (for routine maintenance and support), as-needed on-call support, remote assistance and managed services. Rather than pushing a "one size fits all" support model, we tailor the support to each organization's needs. So while one 25-person nonprofit may have someone on-site for two half days a week, another prefers to pay a fixed price for managed services, while a third might have only ad-hoc, as-needed, on-call help.
For many of our clients, there is just no substitute for having a skilled technician in the office for personal support. Our on-site support is delivered in 3 or 4 hour blocks of time, with the number of blocks per month depending on the size and other characteristics of our clients.
Confluence has invested in a state-of-the-art helpdesk software Connectwise that integrates our help desk, dispatching, service level management, project management, contact management, time tracking, billing and reporting into a single, web based application.
Confluence is an authorized Dell reseller. We pass on the savings we receive due to our sales volume to our clients - our prices are excellent! Contact us for our price list.
Sample Clients
Confluence provides routine network, desktop, and server support to literally hundreds of clients each month — from one-person organizations to hundred-person organizations. Here are just a few:
Confluence is a proud member of the Nonprofit Technology Network