Routine Support & Maintenance

NetworkConfluence excels at providing routine infrastructure maintenance and support. Fully one-half of our company is dedicated to this area. Confluence provides both preventative maintenance support and on-call, as-needed assistance for problems with virtually every element of your infrastructure. Our friendly help desk is just a phone call away.

We combine remote monitoring and management with in-person office visits.  During our in-person office visits, your technician will help users one-on-one, providing assistance and training and building internal capability. We tailor the support to the unique cultures of the organizations we serve. Our clients value knowing expert technical advice is available.

Our certified technicians are expert at:

  • Diagnosing and fixing problems
  • Explaining resolutions to non-technical staff
  • Recommending improvements to smooth operations, increase efficiency and increase uptime
  • Keeping our client protected from viruses, malware, intrusions, lost data and unauthorized access

With our help desk, if you have a problem or question, you can just pick up the phone and have your questions answered.

We support both Microsoft and Apple platforms. Infrastructure support covers:

  • Groupware: Microsoft Exchange, Google Apps, BPOS and Office 365
  • LAN / WAN: Firewalls, switches, routers, hubs
  • Servers: RAID arrays, CPU / RAM upgrades, Power supplies / UPS
  • Cabling
  • Backup Systems: Network Attached Storage, tape-based systems, internet-based backup, Symantec Backup Exec and other backup software
  • Peripherals: Printers, All-in-ones, networked copiers, scanners
  • PDAs: Droids, Blackberries, IPhones etc.
  • Software: Common nonprofit accounting software, fundraising software, mass email software, Microsoft Office, Adobe products
  • Protection: The entire suite of Symantec products including other popular Anti-virus software (Trendmicro, AVG, McAfee), solutions to prevent Malware, Postini

Confluence offers infrasructure support as a custom-tailored combination of on-site support (for routine maintenance and support), as-needed on-call support, remote assistance and managed services. Rather than pushing a "one size fits all" support model, we tailor the support to each organization's needs. So while one 25-person nonprofit may have someone on-site for two half days a week, another prefers to pay a fixed price for managed services, while a third might have only ad-hoc, as-needed, on-call help.

For many of our clients, there is just no substitute for having a skilled technician in the office for personal support. Our on-site support is delivered in 3 or 4 hour blocks of time, with the number of blocks per month depending on the size and other characteristics of our clients.

Confluence has invested in a state-of-the-art helpdesk software Connectwise that integrates our help desk, dispatching, service level management, project management, contact management, time tracking, billing and reporting into a single, web based application. We also use the N-able  IT Network Monitoring and System Management Software, another state-of-the-art system made just for support businesses like ours.

Confluence is an authorized Dell reseller. We pass on the savings we receive due to our sales volume to our clients - our prices are excellent!  This e-mail address is being protected from spambots. You need JavaScript enabled to view it.  for our price list.

Certifications

Dell PartnerDirect Registered 2011 RGB